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Terms & Conditions

Definitions

In these terms and conditions ´The Seller´ means  dircthairbeauty and ´The Buyer´ means the purchaser of goods from ´The Seller´ under these terms and conditions.

Trade Only

directhairbeauty operates exclusively as a wholesaler, it does not sell directly to the General Public. It does not deal with Consumer Sales. All sales are to the Trade. By placing an order with directhairbeauty  you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the hairdressing or beauty trade and are for sale on a trade only basis. Customers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status.

Prices

Prices and special offers are correct at the time of goods being displayed on the website but are subject to alteration without prior notice. Prices are exclusive of VAT at the ruling rates and delivery costs. VAT is not charged on educational books. It is possible that some of the products in our catalogue may be mis-priced. If a product´s correct price is lower than the stated price on the website, we will charge the lower amount and send you the product. If a product´s correct price is higher than the price stated on the website, we will, at our discretion, either contact you for instructions before despatch, or cancel your order and notify you of such cancellation.

For all "VAT Free offers" we run, we have reduced the price on all items in the promotion with a discount which is equal to VAT Free. Therefore it is equivalent to not having to pay the VAT. VAT is still applied to the order at the current rate.

Your Online Account

If you use this website you will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You must ensure that the password is kept confidential. If you believe that your password has become known to anyone else, you must inform us immediate.

directhairbeauty reserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. If we cancel an order you will not be charged.

Online Orders

When you place an order to purchase an item from directhairbeauty, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to purchase a product which is accepted by us when we despatch that product to you. That acceptance will be complete at the time we despatch the product to you. Any products on the same order which are not despatched, do not form part of that contract.

Shortages & Damages

Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.

Delivery

The Seller's policy is to despatch goods within 24 hours of receiving an order, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery. Some furniture orders may take up to 6-8 weeks for delivery, or up to 14 weeks for special order items. Extra handling charge may be incurred for re-despatched parcels.

Next Day Delivery

Orders must be received before 3pm (UK time) between Monday to Thursday, to be delivered the next working day. Next day delivery only applies to items that are in stock. Does not apply to items that are sent direct from our supplier, or large or heavy items. The Seller can accept no responsibility for transport delays causing late delivery. Next day delivery is only available to mainland UK.

Delivery Charges

£5.95 plus VAT is the standard delivery charge for most parts of the UK. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request. This excludes any large or heavy items. Orders placed online over £75, excluding VAT, to most parts of mainland UK have free delivery. This excludes any large or heavy items. Free delivery over £75 does not apply to orders where a promotional discount has been applied.

Large and Heavy Items

Please ask for carriage charges on the following items; porcelain basins, washpoints, hydraulic chairs, barbers chairs, portable, hydraulic and electric couches, large chairs, nail stations, reception desks and other large furniture items. This list is not exhaustive.

Any furniture ordered will be delivered to front door and ground floor premises only, as drivers are not insured to take upstairs or inside of premises.  

Overseas Orders

We welcome orders from anywhere in the world. Please remember carriage will vary on destination and weight of parcel. Carriage will be calculated at the end of your order. Price available on application. Full payment will be required by BACS or electronic transfer prior to despatch. For more information on placing an order for overseas delivery, please contact Customer Services on +441253776655. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.

Customs

When ordering goods from directhairbeauty for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs clearance must be paid by you,directhairbeauty has no control over these charges and cannot predict what they may be. If you are ordering goods from outside the United Kingdom, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.

Cancellations

Prior to despatch, non standard items such as furniture/special order items, cannot be cancelled. Cancellation after despatch cannot be accepted.

Product Availability

All products are subject to stock availability. Stock availability is shown on the website, however if we have insufficient stock to fulfill the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis once your order reaches our main server. The Seller doesn´t guarantee the availability of any item based on stock figures shown.

Web Content

All content included on the website is the property of directhairbeauty or our suppliers. All software used on this website is the property of directhairbeauty or our software suppliers. You may not extract or reutilise part of the contents of the website without the written consent of directhairbeauty.

directhairbeauty grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written consent of directhairbeauty. This licence does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller.

Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of directhairbeauty.

Website Reviews

You must be registered with directhairbeauty.com to write a review. We thank you for sharing your views with us and other customers, however all reviews will be monitored before they are posted so please follow our guidelines:

Reviews will not be posted that:

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