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Returned Goods

Returned Goods

If goods have been ordered in error or are not as expected, please contact our Customer Services Department on 01253852626 to request a returns authorisation number. If goods have been ordered in error, the Buyer must pay for the return postage. The relevant reference number must be quoted on accompanying documentation. Goods must be returned within 7 days of receipt, unused, in perfect condition and sent back in it´s original packaging. Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit.  It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.  Refunds on large/heavy items will be subject to a minimum 10% handling charge. Collections for unsuitable items will be subject to a minimum 10% handling charge. Collection of goods with a value of £50.00 or less and parcels returned to sender will be subject to a minimum charge of £5.00 per parcel. Porcelain basins and all furniture which has been made to special order cannot be returned. Due to strict hygiene regulations, the Seller cannot accept returns of items such as scissors, clippers, razors, manicure or pedicure implements, tweezers and electrolysis needles which have been used. (This list is not exhaustive). Goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund. Your Statutory Rights are not affected.
Please note any items that are sent direct from the manufacturer are non returnable if they are unsuitable. This does not affect your statutory rights. For more information please contact Customer Services.

Please be aware, postage will not be refunded for items returned as unsuitable.

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